AI automation built for ecommerce — automate support triage, order tracking, returns processing, and inventory alerts. Delivered in weeks, not months.
The Problem
The average ecommerce brand gets 50–200 support tickets per day. Over 60% are repetitive questions that don't need a human — but every one costs $5–15 to handle manually.
"Where's my order?" "When will it ship?" "Is it still processing?" — the same questions, hundreds of times a day. Each one pulling a human away from real problems.
Checking eligibility, generating labels, updating inventory, issuing refunds. A multi-step process that's identical every time but somehow still takes forever.
Customers expect answers in minutes. You're responding in hours — or days on weekends. Every delayed response is a review you'll never get and a repeat customer you'll never see.
Checking stock levels across channels, forecasting reorder points, monitoring supplier lead times. Manual tracking leads to stockouts — and stockouts lose sales.
What We Automate
Each one integrates with your existing stack. No re-platforming required.
AI reads every incoming ticket, classifies urgency and intent, and handles the routine stuff instantly — order status, shipping ETAs, product info, store policies. Complex issues get routed to the right human with full context attached.
Proactive shipping updates via email and SMS at every milestone. Customers know exactly where their order is before they think to ask. Delay alerts triggered automatically when carriers report issues.
Customer submits return request → AI checks eligibility, generates the label, sends confirmation, updates inventory, and initiates the refund. Your team only handles exceptions and quality flags.
Real-time inventory monitoring across all channels. AI forecasts reorder points based on velocity, seasonality, and supplier lead times. Alerts fire to Slack or email when stock dips below threshold — with a suggested PO attached.
Annual support cost for a brand doing 100 tickets/day at $5/ticket. Automate 70% of those, and you're saving $126K/year — while responding faster and keeping more customers.
The Shift
"We went from a 14-hour average response time to under 3 minutes. Our CSAT score jumped 22 points in the first month, and we haven't hired the two extra agents we were budgeting for."
No per-ticket fees. No usage surprises. You know the cost before we start.
Process
We work with your existing tools — Shopify, Zendesk, Gorgias, Klaviyo. No migration.
We audit your ticket volume, categorize support patterns, and map your CX workflow. You get a written scope with exactly what we'll automate, what it costs, and the expected impact.
We build the automations, connect your helpdesk and ecommerce platform, and train the AI on your brand voice and policies. Weekly demos so you see real progress.
AI handles tickets in shadow mode alongside your team. You compare responses, catch edge cases, and fine-tune the tone. Nothing goes live until you're confident.
Go live. Your team trained on escalation workflows. Full documentation delivered. 30 days of support included to smooth out any rough edges.
Let's automate the repetitive CX work so your team can focus on the conversations that actually matter.